Question 1

HOW LONG WILL AN ORDER TAKE TO MAKE?

Accepted Answer

• Once your order has been placed, we aim to dispatch all items within 1-2 working days. However this may be longer during busy periods like Christmas and Mothers Day. We do our best to keep our dispatch times up to date and will keep you informed in busy seasonal periods.

Question 2

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Accepted Answer

Please see the Delivery information available for each location delivery timeframes and cost.

Question 3

PACKAGING

Accepted Answer

All Items are securely packed to withstand the transit, both locally and International. We are proud to confirm that our items damage rate is less than 0.01%.
However, in the unfortunate situation when your order arrives damaged, please contact us as soon as possible to arrange for a replacement free of charge.
We use eco friendly materials and avoid as much as possible the usage of plastic materials like bubble wrap.
We think it is important to use eco friendly packaging wherever we can and do our part to be environmentally friendly.

Question 4

PERSONALISATION

Accepted Answer

• All items that can be personalised will have heir own specific customisation field where you will fill in the personalisation required for your order. Please double check when filling in the fields, as these are used to personalise your product.
• On products that can not be personalised i.e candle holder, glass vases, there is an option to add a gift message or a personalised gift box .

Question 5

I HAVE MADE A MISTAKE ON MY ORDER, CAN I AMEND?

Accepted Answer

• If you believe you have made an error on your order, please get in touch with us as soon as possible. On personalised products we will try our best to  amend this for you, but we can't always make amendments once the order has gone into processing . Unfortunately any changes to be made after the order can't be guaranteed.
• For non personalised item, any amendments can be made prior to the dispatch time. Once an order has been dispatched, as the item is no longer in our hands, unfortunately order changes can no longer be made.
• For non personalised items that have not yet been dispatched, changes can be made ( swap in designs, cancelations, etc). Please note, this may incur additional time, as we may need to create a new order from scratch. If this is the case we will notify you prior to making the amendments, giving you the option to make an informed decision.
• Fort any changes to your order, either the personalisation, change in the design etc, please get in touch via our contact form if this happens.

Question 6

MY ADDRESS IS INCORRECT ON THE ORDER, CAN I CHANGE?

Accepted Answer

• Please get in touch with us as soon as possible. If your order has not been dispatched, we can change this for you. Once the order has been dispatched, unfortunately we can't always make any further amendments.
• If the order has been dispatched and you've noticed it is wrong, please get in touch with us as soon as possible and we will advise you of the best course of action.

Question 7

MY ORDER HAS ARRIVED WITH THE INCORRECT PERSONALISATION

Accepted Answer

• If your order has arrived and is incorrect please get in touch and we will get this rectified as soon as possible.

Question 8

CUSTOM/IMPORT FEES FOR INTERNATIONAL ORDER

Accepted Answer

• As the buyer, you are responsible for paying the additional costs such as duties, taxes, and customs clearance fees.
• These charges can vary widely and are often based on the price and type of item, package weight and dimensions, country of origin and the local taxes, duties, and fees of the destination country. We cannot predict these fees and therefore cannot calculate them for you.

Question 9

MY ORDER HAS STILL NOT ARRIVED?

Accepted Answer

• Please get in touch if your order has still not arrived 5 working days ( for UK Deliveries) or 7 working days ( for International Deliveries), after the order is dispatched. At busy periods like Christmas, many orders can be delayed so please bear this in mind before contacting us.

Question 10

I’D LIKE SOMETHING MORE PERSONAL, CAN YOU DO THAT?

Accepted Answer

Of course! If there are any specific designs you have in mind and would like something a bit more personal, that is totally fine. We can work with you to create something unique to you. However, at busy periods like Christmas we can't guarantee that we can take on custom orders due to an extreme demand for orders and requests.

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